Email [email protected] and it lands in the Holdfast inbox. Every email is read, and replies usually come within a day or two.
A few things that speed it up:
- Purchase or refund questions. Include the email you bought with and your licence key if you have it. Lost the key? The account page can resend every licence you own.
- A conversion that failed. The tool will have offered you a copyable diagnostics report. Paste it in. It carries error details and counts only, never your file contents, and it is usually enough to find the fault.
- Never attach your files. We cannot open them, do not want them, and the tools are built precisely so you never have to send them to anyone.